Privacy Law and Policy Reporter
Three complaints raised similar issues of Australia Post disclosing a person's new mail address (obtained by Australia Post from redirection notices lodged by the complainants). The complaints arose in three different Australian States. The disclosures had different consequences for each complainant:
All of the matters were settled by a formal apology and the payment of compensation by Australia Post of amounts ranging from $500 to $1,000. The Commissioner decided not to investigate the matters further (s 41(2)(a)).
In Qld Australia Post also took action to release a circular concerning privacy issues, to include a message in all staff payslips, and to include privacy information in training briefings. A general Australia Post review of redirection policy was conducted as a result of one of the other complaints.