Privacy Law and Policy Reporter
The Federal Privacy Commissioner’s Office has published a three-page information paper on the Calling Number Display issue. The paper, the first in a new series of Community Advice from the Privacy Commissioner’s Office, confines itself to factual information and advice about the privacy implications of CND and how to exercise the various choices that are open to subscribers and callers.
Comment: The paper makes no comment on the extent to which the carriers have met the AUSTEL Guidelines, and does not enter into the general debate about the way in which the introduction of CND has been handled and received. This is consistent with the limited objective of the paper which is to give practical advice to telephone users. In respect of Telstra customers, it does this quite clearly and concisely, with the blocking codes and contact numbers summarised at the end, although the advice is restricted to the official version of what should happen. No reference is made to the very varied actual experience of people who attempted to arrange blocking or seek information in the period before Xmas. The Telstra systems should hopefully have settled down now so that callers will experience less confusion and misinformation.
The paper does not attempt to explain the additional complexities arising from the use of mobile phones and alter- native carriers.
The Advice paper Who’s Calling? Can be obtained from the Privacy Commissioner’s office via the Privacy Hotline on 1800 023 985 or by e-mail at email@example.com