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AGED CARE ACT 1997 - SECT 95A.1

Aged Care Complaints Commissioner

             (1)  There is to be an * Aged Care Complaints Commissioner.

Functions of Aged Care Complaints Commissioner

             (2)  The functions of the * Aged Care Complaints Commissioner are as follows:

                     (a)  the functions relating to complaints and other concerns conferred on the Commissioner by the Complaints Principles (see section 94A-1);

                     (b)  to educate people about, and develop resources relating to, best practice in the handling of:

                              (i)  complaints that relate to responsibilities of approved providers under this Act and the Principles made under section 96-1; and

                             (ii)  matters arising from such complaints;

                     (c)  any other functions conferred on the Commissioner by the Complaints Principles for the purpose of this paragraph;

                     (d)  any other functions conferred on the Commissioner by this Act;

                     (e)  to advise the Minister, at the Minister's request, about matters relating to any of paragraphs (a), (b), (c) and (d).

Provision of information to Aged Care Complaints Commissioner

             (3)  If the * Aged Care Complaints Commissioner requests the Secretary to give the Commissioner information that the Commissioner requires for the purposes of the Commissioner's functions, the Secretary must, if the information is available to the Secretary, give the information to the Commissioner.

             (4)  If, on and after 1 January 2014, the * Aged Care Complaints Commissioner requests the CEO of the Quality Agency to give the Commissioner information that the Commissioner requires for the purposes of the Commissioner's functions, the CEO must, if the information is available to the CEO, give the information to the Commissioner.

Provision of information by Aged Care Complaints Commissioner

             (5)  If the Secretary requests the * Aged Care Complaints Commissioner to give the Secretary information that the Secretary requires for the purposes of the Secretary's functions relating to aged care, the Commissioner must, if the information is available to the Commissioner, give the information to the Secretary.

             (6)  If the * CEO of the Quality Agency requests the * Aged Care Complaints Commissioner to give the CEO information that the CEO requires for the purposes of the CEO's functions, the Commissioner must, if the information is available to the Commissioner, give the information to the CEO.



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