(a) a person has made a complaint to a provider of broadcasting services on a matter relating to:
(i) program content; or
(ii) compliance with a code of practice that applies to those services and that is included in the Register of codes of practice; and
(b) if there is a relevant code of practice relating to the handling of complaints of that kind--the complaint was made in accordance with that code of practice; and
(i) the person has not received a response within 60 days after making the complaint; or
(ii) the person has received a response within that period but considers that response to be inadequate;
the person may make a complaint to the ACMA about the matter.