(1) The Register rules may prescribe procedures that must be followed by the Register operator in order to deal with complaints about the administration or operation of the National Self - exclusion Register.
(a) a person has reason to believe that another person has contravened a provision of:
(ii) the Register rules; and
(b) the person makes a complaint to the Register operator about the matter;
the Register operator must refer the complaint to the ACMA.