Commonwealth Consolidated Acts

NATIONAL DISABILITY INSURANCE SCHEME ACT 2013 - SECT 181G

    The Commissioner's complaints functions are as follows:

  (a)   the functions relating to the investigation, management, conciliation and resolution of complaints conferred on the Commissioner by the National Disability Insurance Scheme rules made for the purposes of section   73X;

  (b)   to educate people about, and develop resources relating to, best practice in the handling of:

  (i)   complaints arising out of, or in connection with, the provision of supports or services by NDIS providers; and

  (ii)   matters arising from such complaints;

  (c)   to build the capability of people with disability to pursue complaints in relation to the provision of supports or services by NDIS providers;

  (d)   to build NDIS provider capability to develop a culture of learning and innovation to deliver high quality supports and services, prevent incidents and respond to complaints;

  (e)   to collect, correlate, analyse and disseminate information relating to complaints arising out of, or in connection with, the provision of supports or services by NDIS providers.