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NATIONAL DISABILITY INSURANCE SCHEME ACT 2013 - SECT 73X

Arrangements relating to the management and resolution of complaints

             (1)  The National Disability Insurance Scheme rules may prescribe arrangements relating to the management and resolution of complaints arising out of, or in connection with, the provision of supports or services by NDIS providers.

             (2)  Without limiting subsection (1), the National Disability Insurance Scheme rules may deal with the following matters:

                     (a)  how complaints may be made, managed and resolved, including methods to support the early resolution of complaints;

                     (b)  the roles, rights and responsibilities of people with disability, complainants, NDIS providers , advocates (including independent advocates) and other persons in relation to the management and resolution of complaints;

                     (c)  considerations relevant to making decisions under the National Disability Insurance Scheme rules in relation to complaints;

                    (ca)  requirements relating to procedural fairness in relation to the management and resolution of complaints;

                     (d)  procedures for the review of decisions and processes;

                     (e)  actions that must or may be taken (including making requirements of NDIS providers) to address complaints;

                      (f)  authorising the provision of information relating to complaints to the Minister, the Agency or other specified bodies;

                     (g)  the matters in relation to which the Commissioner may authorise an inquiry, on his or her own initiative.



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