Commonwealth Consolidated Regulations

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CORPORATIONS REGULATIONS 2001 - REG 7.9.48B

Complaints--general

             (1)  This regulation applies to a decision-maker if:

                     (a)  an eligible person makes a complaint; and

                     (b)  the decision-maker makes a decision in relation to the complaint in accordance with the relevant entity's internal dispute resolution mechanism.

             (2)  The decision-maker must, within 30 days of making the decision, inform the eligible person:

                     (a)  of the date of the decision; and

                     (b)  about the external dispute resolution system that covers complaints by eligible persons; and

                     (c)  about how that system may be accessed.

Example:    Information about the Superannuation Complaints Tribunal.



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