(1) This regulation applies to a decision-maker if:
(a) an eligible person makes a complaint; and
(b) the decision-maker makes a decision in relation to the complaint in accordance with the relevant entity's internal dispute resolution mechanism.
(2) The decision-maker must, within 30 days of making the decision, inform the eligible person:
(a) of the date of the decision; and
(b) about the external dispute resolution system that covers complaints by eligible persons; and
(c) about how that system may be accessed.
Example: Information about the Superannuation Complaints Tribunal.