Commonwealth Consolidated Regulations

[Index] [Table] [Search] [Search this Regulation] [Notes] [Noteup] [Previous] [Next] [Download] [Help]


Complaints about benefits other than death benefits--decision made

             (1)  This regulation applies to a decision-maker if:

                     (a)  an eligible person makes a complaint; and

                     (b)  the complaint is not a complaint that relates to the payment of a death benefit; and

                     (c)  the decision-maker makes a decision in relation to the complaint in accordance with the relevant entity's internal dispute resolution mechanism.

             (2)  The decision-maker must, within 30 days of making the decision, inform the eligible person:

                     (a)  that the eligible person may, in writing, request written reasons for the decision; and

                     (b)  that the reasons mentioned in paragraph (a) must be given:

                              (i)  within 28 days of the eligible person's request under paragraph (a); or

                             (ii)  if the Regulator gives the decision-maker an extension--within the extended period.

AustLII: Copyright Policy | Disclaimers | Privacy Policy | Feedback