Commonwealth Consolidated Regulations

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CORPORATIONS REGULATIONS 2001 - REG 7.9.48C

Complaints about benefits other than death benefits--decision made

             (1)  This regulation applies to a decision-maker if:

                     (a)  an eligible person makes a complaint; and

                     (b)  the complaint is not a complaint that relates to the payment of a death benefit; and

                     (c)  the decision-maker makes a decision in relation to the complaint in accordance with the relevant entity's internal dispute resolution mechanism.

             (2)  The decision-maker must, within 30 days of making the decision, inform the eligible person:

                     (a)  that the eligible person may, in writing, request written reasons for the decision; and

                     (b)  that the reasons mentioned in paragraph (a) must be given:

                              (i)  within 28 days of the eligible person's request under paragraph (a); or

                             (ii)  if the Regulator gives the decision-maker an extension--within the extended period.



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