Commonwealth Consolidated Regulations

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Complaints about benefits other than death benefits--no decision made

             (1)  This regulation applies to a decision-maker if:

                     (a)  an eligible person makes a complaint; and

                     (b)  the complaint is not a complaint that relates to the payment of a death benefit; and

                     (c)  the decision-maker has not made a decision in relation to the complaint.

             (2)  The decision-maker must, within 45 days of the complaint, inform the eligible person:

                     (a)  that if the decision is not made within 90 days of the complaint, the eligible person may, in writing, request written reasons for the failure to make the decision; and

                     (b)  that the reasons mentioned in paragraph (a) must be given:

                              (i)  within 28 days of the eligible person's request under paragraph (a); or

                             (ii)  if the Regulator gives the decision-maker an extension--within the extended period.

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