Commonwealth Consolidated Regulations

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Dispute resolution requirement--obligation to cooperate with AFCA

                   For the purposes of paragraph 1020G(1)(c) of the Act, Part 7.9 of the Act applies as if subsection 1017G(1) of the Act were modified by inserting the following paragraph after paragraph 1017G(1)(d):

             ; and (e)  take reasonable steps to cooperate with AFCA in resolving any complaint (other than a superannuation complaint) under the AFCA scheme to which the issuer or regulated person is a party, including by:

                              (i)  giving reasonable assistance to AFCA in resolving the complaint; and

                             (ii)  identifying, locating and providing to AFCA any documents and information that AFCA reasonably requires for the purposes of resolving the complaint; and

                            (iii)  giving effect to any determination made by AFCA in relation to the complaint.

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