Commonwealth Numbered Acts

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SUPERANNUATION INDUSTRY (SUPERVISION) ACT 1993 No. 78, 1993 - SECT 101

Duty to establish arrangements for dealing with inquiries or complaints
101.(1) The trustee of a regulated superannuation fund other than an
excluded superannuation fund, or of an approved deposit fund other than an
excluded approved deposit fund, must take all reasonable steps to ensure that
there are at all times in force arrangements under which:

   (a)  beneficiaries have the right to make inquiries into, or complaints
        about, the operation or management of the fund in relation to the
        beneficiary making the inquiry or complaint; and

   (b)  inquiries or complaints so made will be properly considered and dealt
        with within 90 days after they were made.

(2) A person who intentionally or recklessly contravenes subsection (1) is
guilty of an offence punishable on conviction by a fine not exceeding 100
penalty units. 


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