New South Wales Consolidated Acts

RETAIL LEASES ACT 1994 - SECT 67

67 The nature of mediation

(1) In this Division--

"mediation" is not limited to formal mediation procedures and includes the following--

(a) preliminary assistance in dispute resolution, such as the giving of advice designed to ensure that the parties are fully aware of their rights and obligations and that there is full and open communication between the parties concerning the dispute,

(b) other appropriate forms of alternative dispute resolution.

(2) A reference in this Division to a
"mediator" includes a reference to a person who provides the assistance or alternative dispute resolution referred to in subsection (1).

Note : The first step in any dispute is to ensure that the parties have read their lease and have spoken to one another about their concerns in an effort to resolve the dispute.