New South Wales Consolidated Acts

RETIREMENT VILLAGES ACT 1999 - SECT 66

66 Operator to respect rights of residents

(1) The operator of a retirement village must respect the rights of residents of the village.

(2) In particular, the operator--

(a) must not interfere, or cause or permit any interference, with the reasonable peace, comfort or privacy of a resident, and

(b) must take all reasonable steps to ensure that all residents meet their obligations under their village contracts, the village rules and this Act, so that a resident does not unreasonably interfere with the peace, comfort and quiet enjoyment of his or her fellow residents, and

(c) must not interfere with the right of any resident to autonomy over his or her personal, financial and other matters and over his or her possessions, and

(d) must not inhibit any resident from exercising self-reliance in matters relating to his or her personal, domestic and financial affairs, and

(e) must use his or her best endeavours to ensure that each resident lives in an environment free from harassment and intimidation.

(3) A resident of a retirement village who is of the opinion that the operator of the village has contravened any provision of this section in relation to the resident may apply to the Tribunal for an order for either or both of the following--

(a) an order directing the operator to pay compensation to the resident,

(b) an order directing the operator to comply with this section.

(4) On an application made under this section, the Tribunal may make the order sought or any other order of a kind set out in subsection (3).