Queensland Consolidated Acts

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BUILDING ACT 1975 - SECT 192

QBCC may recommend mediation to resolve complaint

192 QBCC may recommend mediation to resolve complaint

(1) If QBCC considers a complaint about a building certifier is capable of resolution by mediation, QBCC must give the complainant and the building certifier a notice stating—
(a) that QBCC considers the complaint is capable of resolution by mediation; and
(b) attendance at, and participation in, mediation is voluntary; and
(c) that either party may withdraw from the mediation at any time; and
(d) when the mediation ends; and
(e) the effect of giving QBCC a certificate about the mediation.
(2) QBCC may recommend the complainant and the building certifier enter into a process of mediation to resolve the complaint as soon as practicable and before QBCC investigates the complaint.



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