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HEALTH OMBUDSMAN ACT 2013 - SECT 52
How local resolution may be achieved
52 How local resolution may be achieved
(1) The purpose of taking action under this part is to facilitate resolution
of the complaint between the complainant and relevant health service provider
as quickly as possible and with minimal intervention by the health ombudsman.
(2) To facilitate resolution of the complaint, the health ombudsman may take
the actions the health ombudsman considers appropriate including, for
example— (a) analysing information provided with the complaint; and
(b)
considering submissions received under section 53 from the complainant or
relevant health service provider; and
(c) analysing information obtained
under section 54 from the complainant, relevant health service provider and
others; and
(d) facilitating meetings and other communications between the
complainant and relevant health service provider; and
(e) facilitating
agreement on a course of action between the complainant and relevant
health service provider.
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