Queensland Consolidated Acts

INFORMATION PRIVACY ACT 2009 - SECT 178

178 How QCAT may dispose of complaint

After the hearing of a privacy complaint referred to QCAT, QCAT may make 1 or more of the following orders—

(a) an order that the complaint, or a part of the complaint, has been substantiated, together with, if considered appropriate, an order in accordance with 1 or more of the following—

(i) that an act or practice of the respondent is an interference with the privacy of the complainant for the complaint and that the respondent must not repeat or continue the act or practice;

(ii) that the respondent must engage in a stated reasonable act or practice to compensate for loss or damage suffered by the complainant;

(iii) that the respondent must apologise to the complainant for the interference with the privacy of the complainant;

(iv) that the respondent must make stated amendments of documents it holds;

(v) that the complainant is entitled to a stated amount, of not more than $100,000, to compensate the complainant for loss or damage suffered by the complainant because of the act or practice complained of, including for any injury to the complainant’s feelings or humiliation suffered by the complainant;

(b) an order that the complaint, or a part of the complaint, has been substantiated together with an order that no further action is required to be taken;

(c) an order that the complaint, or a part of the complaint, has not been substantiated, together with an order that the complaint or part is dismissed;

(d) an order that the complainant be reimbursed for expenses reasonably incurred in connection with making the complaint.