Queensland Consolidated Acts

VICTIMS OF CRIME ASSISTANCE ACT 2009 - SECT 20

20 Dealing with complaint—government entity or non-government entity

(1) This section applies if—

(a) a complaint is made to a government entity or non-government entity (the
"relevant entity" ) under section 19 (2) (a) , (b) or (c) ; or

(b) the victim services coordinator refers a complaint made under section 19 (2) (d) to a government entity or non-government entity (also the
"relevant entity" ).

(2) The relevant entity must—

(a) give the victim information about the process that will be used for resolving the complaint; and

(b) take all reasonable steps to resolve the complaint as soon as is reasonably practicable.

(3) Without limiting subsection (2) (b) , the relevant entity may comply with the subsection by—

(a) referring the complaint to another entity mentioned in subsection (4) to resolve; and

(b) giving the other entity timely and reasonable assistance to resolve the complaint.

(4) For subsection (3) (a) , the other entities are—

(a) for a complaint mentioned in subsection (1) (a) —the victim services coordinator; or

(b) for a government entity—another government entity; or

Example of another government entity—

the ombudsman

(c) for a non-government entity—the government entity that gives the relevant entity funding to provide services to help victims.