271—Mediation, conciliation and neutral evaluation
(1) A council may, as
part of, or in addition to, the procedures established under section 270,
make provision for disputes between a person and the council to be dealt with
under a scheme involving mediation, conciliation or neutral evaluation under
this section.
(2) A scheme made
under this section must provide for the constitution of panels of persons who
are available to act as mediators, conciliators and evaluators, and for the
selection of an appropriate mediator, conciliator or evaluator if a dispute is
to be dealt with under this section.
(3) For the purposes
of mediation proceedings—
(a) the
mediator may call a conference of the parties to the dispute and at that
conference seek to identify the issues and the possibilities of resolving the
matter by agreement; and
(b) a
conference may be adjourned from time to time by the mediator; and
(c) the
mediator may at any time interview the parties separately or together; and
(d) the
mediator may at any time bring the proceedings to an end if the mediator
considers that the proceedings will not result in an agreed settlement between
the parties.
(3a) For the purposes
of conciliation proceedings—
(a) the
conciliator may call a conference of the parties to the dispute and at that
conference seek to identify the issues and to provide advice as to how the
matter might be settled through the conciliation proceedings; and
(b) the
conciliator may make a recommendation for the resolution of the dispute; and
(c) a
conference may be adjourned from time to time by the conciliator; and
(d) the
conciliator may at any time bring the proceedings to an end if the conciliator
considers that the proceedings will not result in a settlement of the matter.
(4) For the purposes
of conducting neutral evaluation of a dispute—
(a) the
parties must attend before the evaluator at a time and place determined by the
evaluator; and
(b) the
evaluator must hear the parties and seek to—
(i)
identify and reduce the issues of fact and law that are
in dispute; and
(ii)
assess the relative strengths and weaknesses of each
party's case; and
(iii)
offer an opinion of the likely outcome of further
proceedings; and
(c) the
evaluator may at any time interview the parties separately or together.
(5) A mediator,
conciliator or evaluator may otherwise inform himself or herself on a matter
as he or she thinks fit.
(6) Evidence of
anything said or done in an attempt to resolve a matter by mediation,
conciliation or neutral evaluation under this section must not be disclosed in
subsequent proceedings.
(7) Costs and expenses
associated with the appointment and work of a mediator, conciliator or
evaluator under this section will be shared equally between the council and
the other party.
(8) No civil liability
attaches to a mediator, conciliator or evaluator acting in good faith under
this section.
(9) Nothing in this
section prevents a person from making a complaint to the Ombudsman at any time
under the Ombudsman Act 1972 .