South Australian Current Regulations

PASSENGER TRANSPORT REGULATIONS 2009 - REG 14

14—Centralised booking services—eligibility

        (1)         A person is not eligible to be granted an accreditation under Part 4 Division 3 of the Act unless the Minister is satisfied—

            (a)         that the person or, in the case of a body corporate, each director, manager or other person who is in a position to control or influence substantially the affairs of the body corporate, is of good repute and in all other respects fit and proper to be responsible for the operation of a centralised booking service; and

            (b)         that the person will, if granted an accreditation, operate a centralised booking service that complies with the standards prescribed by subregulation (2); and

            (c)         that the person has attained the age of 18 years or, in the case of a body corporate, each director, manager or other person who is in a position to control or influence substantially the affairs of the body corporate has attained the age of 18 years.

        (2)         For the purposes of section 29(3)(a)(ii) of the Act, the following standards are prescribed:

            (a)         a centralised booking service must provide a booking service that—

                  (i)         is able to ensure that telecommunications contact between the service and each passenger transport vehicle participating in the service is continuously available while the vehicle is being used to provide a passenger transport service (excluding a case where a vehicle is in an area where such contact is impracticable); and

                  (ii)         has a computerised telecommunications system, approved by the Minister, connecting the central control station for the service and each passenger transport vehicle participating in the service that—

                        (A)         enables a driver of the vehicle to log onto and out of the system while the driver is inside the vehicle; and

                        (B)         records, at the central control station, the vehicle, the driver's personal identification number and the times and dates the driver has logged onto and out of the system; and

                  (iii)         in the case of a centralised booking service for taxis—operates 24 hours a day and 7 days a week; and

                  (iv)         is able to meet various levels of customer service (including as to waiting times) set by the Minister in consultation with the relevant service; and

                  (v)         has a customer information system to respond to customer inquiries and complaints from customers relating to the hiring, and bookings and orders for the hiring, of passenger transport vehicles;

            (b)         a centralised booking service for taxis must ensure that a fleet safety support service that—

                  (i)         includes a global positioning system, approved by the Minister, that enables the location of each taxi participating in the booking service to be recorded at the central control station for the booking service at all times that the taxi is available for hire; and

                  (ii)         operates 24 hours a day and 7 days a week; and

                  (iii)         is able to deal with an emergency situation that involves the driver of a taxi participating in the booking service,

is provided for every taxi participating in the centralised booking service.

        (3)         The Minister may require a person or, in the case of a body corporate, each director, manager or other person who is in a position to control or influence substantially the affairs of the body corporate, who applies for an accreditation under Part 4 Division 3 of the Act to consent to the Minister obtaining a criminal history check relating to the person.