(1) A complaint may be made about the conduct of an Australian legal practitioner by any person.(1A) If a person wishes to make a complaint about the conduct of an Australian legal practitioner in a law practice but does not know the name of the practitioner, that person may request the law practice to advise that person of the name of the practitioner.(1B) If a law practice fails to comply with a request under subsection (1A) within 14 days of receiving the request, the person may make a complaint under this Chapter against the law practice.(2) A complaint is to be made to the Board, unless it is made by the Board.(3) A complaint is to be in writing.(4) A complaint is to (a) identify the complainant; and(b) if possible, identify the Australian legal practitioner about whom the complaint is made or identify the law practice concerned; and(c) describe the alleged conduct the subject of the complaint.(5) The Board is to take all reasonable steps to ensure that a person who wishes to make a complaint is given such assistance as is necessary to enable that person to make the complaint in accordance with this Chapter and to prosecute the complaint.(6) On receipt of a complaint, the Board is to (a) notify the complainant in writing of receipt of the complaint (unless the complainant is the Board); and(b) record the date on which the complaint was received.