(1) This section applies if a complaint made to an RTO under its complaint handling process is not resolved within 30 days and the RTO is a member of an approved dispute resolution and student welfare scheme.
(2) The complainant may refer the matter to the person appointed to handle disputes under an approved dispute resolution and student welfare scheme, if—
(a) the scheme applies to a class of persons that includes the complainant; and
(b) the matter falls within the scope of the dispute resolution processes provided for in the scheme.
See section 4.6A.6 for complaints by students if no approved scheme applies.
S. 4.6A.5B inserted by No. 71/2010 s. 33.