(1) The chief
executive officer may make provision, by instrument published in the Gazette ,
for a scheme for dealing with disputes and complaints.
(2) The chief
executive officer is to ensure that a scheme —
(a) is
consistent with, and requires the application of, the principles of procedural
fairness; and
(b)
complies, as far as practicable, with the document entitled AS ISO
10002‑2006 Customer satisfaction — Guidelines for complaints
handling in organizations , published by Standards Australia as amended from
time to time; and
(c) does
not allow a person referred to in section 235(1) to make a complaint
under the scheme unless the complaint relates to the person’s child and
the child is a student at a government school; and
(d) does
not purport to affect any right that a person has in relation to the making of
a complaint under any other law; and
(e) does
not purport to prevent the chief executive officer from dealing with a matter
that is the subject of a complaint by way of exercising the powers of an
employing authority under Part 5 of the Public Sector Management
Act 1994 as that Part has effect under section 239; and
(f)
provides for the chief executive officer to prevent a complaint being dealt
with under the scheme if dealing with the complaint under the scheme would be
likely to delay, interfere with or jeopardise an inquiry, investigation or
proceeding under any other law.
[Regulation 55 amended: Gazette
11 Nov 2014 p. 4258.]