Western Australian Current Regulations

SCHOOL EDUCATION REGULATIONS 2000 - REG 55

55 .         Scheme for dealing with disputes and complaints, establishing

        (1)         The chief executive officer may make provision, by instrument published in the Gazette , for a scheme for dealing with disputes and complaints.

        (2)         The chief executive officer is to ensure that a scheme —

            (a)         is consistent with, and requires the application of, the principles of procedural fairness; and

            (b)         complies, as far as practicable, with the document entitled AS ISO 10002‑2006 Customer satisfaction — Guidelines for complaints handling in organizations , published by Standards Australia as amended from time to time; and

            (c)         does not allow a person referred to in section 235(1) to make a complaint under the scheme unless the complaint relates to the person’s child and the child is a student at a government school; and

            (d)         does not purport to affect any right that a person has in relation to the making of a complaint under any other law; and

            (e)         does not purport to prevent the chief executive officer from dealing with a matter that is the subject of a complaint by way of exercising the powers of an employing authority under Part 5 of the Public Sector Management Act 1994 as that Part has effect under section 239; and

            (f)         provides for the chief executive officer to prevent a complaint being dealt with under the scheme if dealing with the complaint under the scheme would be likely to delay, interfere with or jeopardise an inquiry, investigation or proceeding under any other law.

        [Regulation 55 amended: Gazette 11 Nov 2014 p. 4258.]