Commonwealth Consolidated Acts

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COMPETITION AND CONSUMER ACT 2010 - SECT 53V

Dispute and complaint resolution

             (1)  A gas market code may include rules about disputes between gas market participants relating to gas market conduct, including:

                     (a)  disputes or complaints arising under, or in relation to, a gas market code; or

                     (b)  disputes arising during negotiations between gas market participants, including any of the following:

                              (i)  disputes relating to a prospective agreement between gas market participants;

                             (ii)  price disputes.

             (2)  A gas market code may include the following rules about disputes between gas market participants relating to gas market conduct:

                     (a)  rules requiring a gas market participant to have internal or external dispute resolution processes;

                     (b)  rules requiring those processes to meet specified criteria.

             (3)  A gas market code may do any of the following:

                     (a)  provide for a gas market participant to complain to the Minister or the Commission about:

                              (i)  a contravention of a gas market code; or

                             (ii)  a dispute between gas market participants relating to gas market conduct;

                     (b)  include rules about any of the following matters:

                              (i)  the manner in which such a complaint is made;

                             (ii)  how the Minister or the Commission deals with such a complaint.



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