Commonwealth Consolidated Acts

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COMPETITION AND CONSUMER ACT 2010 - SECT 53V

Dispute and complaint resolution

  (1)   A gas market code may include rules about disputes between gas market participants relating to gas market conduct, including:

  (a)   disputes or complaints arising under, or in relation to, a gas market code; or

  (b)   disputes arising during negotiations between gas market participants, including any of the following:

  (i)   disputes relating to a prospective agreement between gas market participants;

  (ii)   price disputes.

  (2)   A gas market code may include the following rules about disputes between gas market participants relating to gas market conduct:

  (a)   rules requiring a gas market participant to have internal or external dispute resolution processes;

  (b)   rules requiring those processes to meet specified criteria.

  (3)   A gas market code may do any of the following:

  (a)   provide for a gas market participant to complain to the Minister or the Commission about:

  (i)   a contravention of a gas market code; or

  (ii)   a dispute between gas market participants relating to gas market conduct;

  (b)   include rules about any of the following matters:

  (i)   the manner in which such a complaint is made;

  (ii)   how the Minister or the Commission deals with such a complaint.


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