Commonwealth Consolidated Regulations

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Alternative dispute resolution requirements--product issuer that is not a financial services licensee

             (1)  For subparagraph 1017G(2)(a)(i) of the Act, ASIC must take the following matters into account when considering whether to make or approve standards or requirements relating to internal dispute resolution:

                     (a)  Australian/New Zealand Standard AS/NZS 10002:2014 Guidelines for complaint management in organizations published jointly by, or on behalf of, Standards Australia and Standards New Zealand, as in force or existing on 29 October 2014;

                     (b)  any other matter ASIC considers relevant.

             (2)  ASIC may:

                     (a)  vary or revoke a standard or requirement that it has made in relation to an internal dispute resolution procedure; and

                     (b)  vary or revoke the operation of a standard or requirement that it has approved in its application to an internal dispute resolution procedure.

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